Shipping policy
Shipping Policy
Thank you for shopping with us. Below are the details of our shipping process:
1. Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation notification.
2. Shipping Rates & Delivery Time
Shipping fees are calculated at checkout based on your location and selected shipping method. Estimated delivery times:
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Local Shipping: 5-10 business days
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International Shipping: 7–14 business days
Please note that delivery times may vary due to unforeseen circumstances such as customs delays or peak periods.
3. Order Tracking
Once your order has been shipped, a tracking number will be provided via email or SMS so you can monitor your delivery status.
4. Delays & Issues
We are not responsible for delays caused by courier services, customs clearance, or incorrect shipping information provided by the customer.
5. Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery so we can assist you.
6. Incorrect Address
Please ensure all shipping details are accurate before placing your order. We are not responsible for parcels delivered to incorrect addresses provided by the customer.
7. Contact Us
For any shipping-related inquiries, feel free to reach out to our customer support team.
We reserve the right to update this shipping policy at any time without prior notice.